Though we seldom receive returns, we understand if the size or color of your sea glass piece does not meet your expectations.

Since we are a small business, we have had to set limitations on returns and exchanges. All orders are guaranteed for workmanship for 60 days from the date of purchase (glass breakage ,normal wear and tear, glass loss, chains-  after 60 days not included). Orders can be returned for Exchange for 60 days and Refund for 30 days.

Holiday Exclusion - Holiday orders purchased between 11/15 and 12/25 can be returned or exchanged until 1/25 the following year, Please still email for RMA!

We will provide Free Cleaning with the cost of return shipping, please email for details. Silver DOES tarnish and we do not use toxic coatings to prevent this but can easily be handled by you. See our Cleaning and Care Section.

IMPORTANT!!!!!

PLEASE CALL OR EMAIL FOR AN RMA (Return Merchandise Authorization) TO ENSURE YOUR RETURN IS CREDITED OR EXCHANGED!!! Email NOW for RMA (Return Merchandise Authorization)

RETURN PROCEDURES

1. Call or email for an RMA (return merchandise authorization)
2. Pack jewelry in secure packaging and include any gift boxes originally sent with order. DO NOT TAPE boxes. If the jewelry box is received in an un-reusable state, a $5 to $10 fee may be charged depending on which box came with your jewelry.
3. Include a COPY of invoice or packing slip and reason for return or details of exchange clearly in writing.
4. Send via USPS (postal system) to By The Sea Jewelry, POB 780997, Sebastian, FL 32978-0997. For your own protection, proper insurance is recommended.
5. Shipping Charges on exchanges NOT INCLUDED, free shipping and discounts on exchanges do not apply. All Exchanges are final.

Returns for Exchange- Ready Made Orders are exchangeable for 60 days from the date of shipping. Return postage for an exchange is not included and will be charged to the original invoiced credit card number unless otherwise specified.

Returns for Refund - Credit Card Orders - Full Refund within 30 days of shipping date of jewelry - Refund of sales price (less shipping charges) to be applied to original credit card.

There is a %10 restocking charge for returns of 3 items or more. Holiday Exclusion Applies from 11/15 to 12/25 on all Gift Orders.

Custom made jewelry - Or jewelry altered to order specifications is not returnable but is exchangeable for 30 days and will be repaired at no charge if needed.

Gift Returns/Exchanges - I will be more than happy to create a custom piece if you have ordered a Ready To Wear piece of jewelry as gift and are unsatisfied with the color, size, metal or style used. All other policies apply. Price differences are handled on a one on one basis.

Holiday Exclusion - Holiday orders purchased between 11/15 and 12/25 can be returned or exchanged until 1/25 the following year, Please still email for RMA!

Repairs - Repairs due to faulty workmanship will be promptly repaired and returned at no expense for 60 days - Return shipping will be credited to your account (glass breakage ,normal wear and tear, sizing - NOT INCLUDED) All other repairs, resizing and alterations to jewelry are $10 an hour minimum plus shipping and insurance. Please feel free to call or email for an estimate after the 60 day period.

ALL RETURNS OR EXCHANGES- Please get an RMA (Return Merchandise Authorization) by phone or email. Items must be postmarked within times indicated above for return or exchange or repair. Items returned after 30 days will not be credited and will only be exchanged. Items must be returned undamaged with the original undamaged packaging and copy of sales receipt. Do not tape jewelry boxes as it will damage them for re-use, damaged boxes will result in a $5-10 depending on the state of the box as a replacement fee.

RETURNS MUST be received within 7 days of RMA issue

To Insure That Your Refund Is Credited Please Call Or Email For Return Merchandise Authorization (RMA)